1-888-984-1238 / 239-789-1080

Mon - Fri: 9 AM - 4 PM EST

Privacy Policy

Last Updated: September 13, 2019

The Pool Heating Depot is an online store selling pool heating equipment and accessories.

Questions, Concerns, or Changes to Your Personal Information?

Please contact us.

The Pool Heating Depot
2213 Andrea Lane, Suite 108
Fort Myers, FL, 33912

Tel: 1-888-984-1238
Email: support@poolheatingdepot.com

Our website address is:
www.poolheatingdepot.com

Personal Information

We collect, process and/or store information from you on our website when you:

  • visit our website
  • submit a form (e.g. Heat Pump Sizing Request Form)
  • place an order

We may hold on to your information until we receive a request for erasure, at which point we will delete or anonymize your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to edit your data, be removed from our records or request a record of the data we have about you, please call us at 1-888-984-1238 or email us at support@poolheatingdepot.com.

Visits to Our Website

This website www.poolheatingdepot.com is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:

  • how many visits our website gets
  • how many visits ended up in a sale
  • how visitors found our website
  • in which content they are interested
  • how long they stay on our website and on each individual page
  • what region they are from
  • what type of computer hardware and internet software they are using
  • and similar details

However, we do not send any of your personal information to Google Analytics. The collected information is used only for statistics, which help us evaluate our website’s performance. User-level and event-level data stored by Google Analytics is set to be automatically deleted from Google’s servers after 26 months.

Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.

To opt-out of Google Analytics completely, install the Google Analytics Opt-out Browser Add-on.

Website Forms (incl. Heat Pump Sizing Request Form)

The personal information we collect from these forms consists of all the information you enter and your IP address. Submissions are emailed to us. We use the submitted information to process your request and to respond to it (if applicable).

Online Ordering, Website Account, MailChimp

When you place an online order, we process and store your personal information along with your IP address (for security purposes) so that we can fulfill your order and provide you with access your order history. None of your entered information is made public. Furthermore, only a hashed value of your user account’s password is stored in our website’s database.

If you are logged in to our website and add products to the cart, your cart will be saved in our database.

For online order sales tax calculation, we use WooCommerce Services (uses Jetpack, owned by Automattic). The value of goods in your cart as well as the shipping address are being transmitted for this purpose. For more information visit Jetpack’s Privacy Policy.

Our website interfaces with FedEx to dynamically calculate shipping rates as well as to print shipping labels. For this purpose, your name and address is being shared with FedEx. Visit FedEx’s Privacy Notice for more information.

We use PayTrace to process payments on our website. Your personal and transactional data will be shared with PayTrace when submitting your order payment. This is done so PayTrace can charge your credit/debit card on our behalf and to prevent fraud. Our website may give you the ability to save your credit/debit card, which will be stored on PayTrace’s servers. Furthermore, PayTrace does not give us access to your full credit card number. Visit PayTrace’s Privacy Policy for more information.

Upon successful placement of your order, we add you as a customer to MailChimp so we can inform you about product news/offers (e.g. in the event of a recall) as well as other company news and tips. Your name, address, the products your ordered, your order total and your IP address are transmitted to and stored by MailChimp. For more information, refer to MailChimp’s Privacy Policy.

You can unsubscribe from our newsletter anytime by clicking on the unsubscribe link in the newsletter or by visiting the following URL: https://poolheatingdepot.us20.list-manage.com/unsubscribe?u=dea002af621be96d3e8b0fda7&id=50f8ffca69

Other 3rd Party Providers that Store and Process Your Data

  • Our website is hosted through SiteGround (SG Hosting Inc.). Siteground holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address but no information like name, phone number or email address.

Cookies

Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, then clicking on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.

  • If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    Our online store places a 1st party cookie on your computer to remember items in your cart and to provide you with checkout ability.

    The MailChimp plugin we use on our website (see description above) creates a 1st party cookie to store the landing page through which a visit originated. The cookie expires after 30 days.

    Other 1st party cookies may be set by our website for managing caching.

  • Google Analytics’ (see description above) core functionalities store 1st party cookies on each visitor’s computer.

Content Hosted by Third Parties

We may embed content on our website from third parties such as YouTube and Google Maps. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

However, since this embedded content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.

Complaints

Please also call us at 1-888-984-1238 or email us at support@poolheatingdepot.com with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.